Ryanair has confirmed it has filed a lawsuit in Polish courts seeking over €3,000 in damages from a passenger who caused a disturbance on flight FR7124 from Berlin to Marrakech on January 9.
Ryanair said the passenger's misbehaviour forced the flight to be diverted to Seville, where the plane landed and the passenger was disembarked, causing unnecessary inconvenience to 170 passengers and six crew members.
The airline said it was “completely unacceptable” that passengers who had worked so hard to spend time with family or friends were being deprived of that pleasure because of the “unacceptable behaviour” of one person.
Furthermore, Ryanair imposed a five-year travel ban on the passenger and reported the incident to the Civil Guard.
Ryanair stressed that it is committed to providing all its passengers and crew with a safe and respectful environment, free from unnecessary disruption caused by “a small number of unruly passengers”.
A company spokesman said: “It is unacceptable for passengers to suffer unnecessary inconvenience because of the behaviour of one unruly individual.
“Unfortunately, this is exactly what happened to the passengers on this flight from Berlin to Marrakech last January, which was forced to be diverted to Seville due to the inappropriate behavior of one of the passengers, which resulted in damages of 3,000 euros. We have filed a civil lawsuit to recover these costs from this passenger.
“This is just one of many consequences that passengers who are disruptive on flights will face under Ryanair’s zero tolerance policy and we hope that such measures will help prevent further disruption on flights so that passengers and crew can travel in a comfortable and respectful environment.”
Sourse: breakingnews.ie
