Is artificial intelligence, especially GenAI, really changing the way banks build and manage relationships with their customers? Is this trend irreversible? What generative AI solutions are being implemented by the banking sector? How can banks build and maintain customer trust in the context of the increasingly widespread use of GenAI in service? These questions are answered by Andrzej Gałkowski, Partner, Leader of consulting for the banking sector, Head of AI at KPMG in Poland and Central and Eastern Europe.
